Return and Refund Policy

At Contractor Direct Lighting, we want you to be satisfied with your purchase. Please review the following return and refund terms before submitting a request.

Return Eligibility

You may request a return within 14 days of delivery.

To qualify for a return, the product must be:

• Unused, uninstalled, and in resalable condition
• Free from scratches, damage, wiring modifications, or signs of use
• Returned with all original parts, accessories, manuals, and packaging
• Accompanied by proof of purchase or an order number

Products that have been installed, wired, modified, assembled, or used are not eligible for return unless they are confirmed to be defective.

Return Authorization

All returns must be approved before being shipped back.

To request a return, contact us at:

Email: [Insert customer service email]
Phone: [Insert phone number]

Please include:

• Your full name
• Order number
• Product name or model number
• Quantity being returned
• Reason for the return
• Photos or videos, when applicable

Once approved, we will provide return instructions and a Return Merchandise Authorization number. Products returned without prior authorization may be refused.

Damaged, Defective, or Incorrect Products

Please inspect your order immediately after delivery.

Damaged, defective, missing, or incorrect products must be reported within 5 business days of delivery. Please include clear photos of:

• The product
• The shipping box
• The shipping label
• Any visible damage

Keep all original packaging until your claim has been resolved. Depending on the circumstances, we may offer a replacement, replacement part, store credit, or refund.

Damage caused by improper installation, incorrect voltage, misuse, modification, water exposure, power surges, or failure to follow installation instructions is not considered a manufacturing defect.

Non-Returnable Items

The following products are generally not eligible for return:

• Installed, wired, modified, or used lighting products
• Custom-made or special-order products
• Clearance, final-sale, or discontinued products
• Products returned without their original packaging
• Products damaged after delivery
• Gift cards
• Items for which a return is requested more than 14 days after delivery
• Products missing components, accessories, manuals, or mounting hardware

Return Shipping

Customers are responsible for return shipping costs unless the product was damaged, defective, or shipped incorrectly.

We recommend using a trackable and insured shipping service. Contractor Direct Lighting is not responsible for returns that are lost or damaged during return transportation.

Original shipping charges, expedited shipping fees, and delivery-related charges are non-refundable unless the return resulted from an error by Contractor Direct Lighting.

Restocking Fee

Approved returns may be subject to a restocking fee of up to 20% of the product price.

The restocking fee may apply when:

• The return is due to buyer preference or an ordering error
• The product packaging has been opened
• The packaging is damaged or incomplete
• Additional inspection or repackaging is required

The exact deduction will be communicated after the returned product has been inspected.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.

Refunds may be reduced by:

• Return shipping costs
• Original shipping charges
• Restocking fees
• Missing parts or accessories
• Damage affecting the product’s resale value

Exchanges

We do not guarantee direct exchanges. The fastest way to receive a different product is to return the eligible item and place a new order.

Any price difference, shipping cost, or applicable fee will be the customer’s responsibility.

Order Cancellations

Orders may be cancelled before they enter processing or shipment.

Once an order has been processed, prepared for shipment, or dispatched, it may no longer be cancelled and will be handled according to this return policy.

Special-order and custom products cannot be cancelled once production or supplier processing has begun.

Installation Responsibility

Lighting products should be installed by a qualified or licensed electrician in accordance with local electrical codes and manufacturer instructions.

Contractor Direct Lighting is not responsible for labor costs, installation expenses, removal costs, equipment rental, business interruption, or other incidental costs related to a return, replacement, or warranty claim.

Warranty Claims

Warranty claims are separate from standard returns and are subject to the manufacturer’s warranty terms.

A warranty may not cover damage caused by:

• Improper installation
• Incorrect voltage
• Power surges
• Unauthorized modifications
• Misuse or neglect
• Environmental exposure beyond the product’s rating
• Normal wear and tear

Proof of purchase, photos, videos, product labels, and installation information may be required.