Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contractordirectlighting@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contractordirectlighting@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contractordirectlighting@gmail.com.
Return and Refund Policy
At Contractor Direct Lighting, we want you to be satisfied with your purchase. Please review the following return and refund terms before submitting a request.
Return Eligibility
You may request a return within 14 days of delivery.
To qualify for a return, the product must be:
- Unused, uninstalled, and in resalable condition
- Free from scratches, damage, wiring modifications, or signs of use
- Returned with all original parts, accessories, manuals, and packaging
- Accompanied by proof of purchase or an order number
Products that have been installed, wired, modified, assembled, or used are not eligible for return unless they are confirmed to be defective.
Return Authorization
All returns must be approved before being shipped back.
To request a return, contact us at:
Email:Â [Insert customer service email]
Phone:Â [Insert phone number]
Please include:
- Your full name
- Order number
- Product name or model number
- Quantity being returned
- Reason for the return
- Photos or videos, when applicable
Once approved, we will provide return instructions and a Return Merchandise Authorization number. Products returned without prior authorization may be refused.
Damaged, Defective, or Incorrect Products
Please inspect your order immediately after delivery.
Damaged, defective, missing, or incorrect products must be reported within 5 business days of delivery. Please include clear photos of:
- The product
- The shipping box
- The shipping label
- Any visible damage
Keep all original packaging until your claim has been resolved. Depending on the circumstances, we may offer a replacement, replacement part, store credit, or refund.
Damage caused by improper installation, incorrect voltage, misuse, modification, water exposure, power surges, or failure to follow installation instructions is not considered a manufacturing defect.
Non-Returnable Items
The following products are generally not eligible for return:
- Installed, wired, modified, or used lighting products
- Custom-made or special-order products
- Clearance, final-sale, or discontinued products
- Products returned without their original packaging
- Products damaged after delivery
- Gift cards
- Items for which a return is requested more than 14 days after delivery
- Products missing components, accessories, manuals, or mounting hardware
Return Shipping
Customers are responsible for return shipping costs unless the product was damaged, defective, or shipped incorrectly.
We recommend using a trackable and insured shipping service. Contractor Direct Lighting is not responsible for returns that are lost or damaged during return transportation.
Original shipping charges, expedited shipping fees, and delivery-related charges are non-refundable unless the return resulted from an error by Contractor Direct Lighting.
Restocking Fee
Approved returns may be subject to a restocking fee of up to 20% of the product price.
The restocking fee may apply when:
- The return is due to buyer preference or an ordering error
- The product packaging has been opened
- The packaging is damaged or incomplete
- Additional inspection or repackaging is required
The exact deduction will be communicated after the returned product has been inspected.
Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.
Refunds may be reduced by:
- Return shipping costs
- Original shipping charges
- Restocking fees
- Missing parts or accessories
- Damage affecting the product’s resale value
Exchanges
We do not guarantee direct exchanges. The fastest way to receive a different product is to return the eligible item and place a new order.
Any price difference, shipping cost, or applicable fee will be the customer’s responsibility.
Order Cancellations
Orders may be cancelled before they enter processing or shipment.
Once an order has been processed, prepared for shipment, or dispatched, it may no longer be cancelled and will be handled according to this return policy.
Special-order and custom products cannot be cancelled once production or supplier processing has begun.
Installation Responsibility
Lighting products should be installed by a qualified or licensed electrician in accordance with local electrical codes and manufacturer instructions.
Contractor Direct Lighting is not responsible for labor costs, installation expenses, removal costs, equipment rental, business interruption, or other incidental costs related to a return, replacement, or warranty claim.
Warranty Claims
Warranty claims are separate from standard returns and are subject to the manufacturer’s warranty terms.
A warranty may not cover damage caused by:
- Improper installation
- Incorrect voltage
- Power surges
- Unauthorized modifications
- Misuse or neglect
- Environmental exposure beyond the product’s rating
- Normal wear and tear
Proof of purchase, photos, videos, product labels, and installation information may be required.